1. I accept cancellations only within 24 hours after an order was made ( at latest due to we might be in different time zone).
2. In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials:
*In case of cancellation after 2-3 days the order was placed, we are holding charge of 20%.
3. Buyers cannot change their delivery address after the order was shipped out.
4. Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refund would be made only after receiving the package back.
5. Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
IMPORTANT: If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box & painting to launch their investigation. All of my paintings are fully insured.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Send items back within: 14 days of delivery
The following items can’t be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
-Custom or personalised orders
Please contact me for all your questions and needs- fast response always.